Push Boundaries

Duties:

Be involved in all the phases of the Data warehouse lifecycle such as design, development, analysis, and testing in the various areas of Data warehousing. Develop complex mappings in Informatica using a variety of PowerCenter transformations. Performance tune the Informatica code by identifying the bottlenecks at sources, targets, PowerCenter transformations, and sessions. Collect performance data for sessions and tune performance by adjusting Informatica session parameters. Perform data profiling and create Scorecards. Consult and mentor technical resources during design, development, and unit testing phases. Communicate project status to the team and a wide range of stakeholders. Manage dependencies between internal Scrum teams and third parties. Escalate risks and issues to the project board. Provide design recommendations and thought leadership to sponsors/stakeholders that improve review processes and resolve technical problems. Work with IT staff members to ensure cross training and provide back up support.

Requirements:

Applicants must have a Master’s degree or foreign equivalent in Computer Information Systems, Computer Science, Information Technology, Engineering (any), or related fields. Travel/relocation req. as jobs will be performed at various unanticipated locations throughout the U.S. Offered Wage $132,500.00 – $150,000.00/yr, plus standard company benefits such as Health Insurance, PTO, 401K.

Mail resume to HR, 806 164th Street SW, Building A, Lynnwood, WA 98037

Duties:

Review the functional requirements and user stories. Design test plans, write test cases, oversee test strategies, and perform testing for assigned applications. Responsible for quality assurance within a scrum team, include test case documentation, functional, regression and smoke testing, platform testing, performance testing and automated script creation. Submit and verify defects, maintain documentation of test results to assist in debugging and software modifications, analyze test results to certify functionality and integrations and recommend corrective action upon failures. Involve in writing test scripts using java and executed it through selenium Cucumber. Develop manual and automated test cases by decomposing use cases from BRD. Write and execute automated test cases using HP ALM, Selenium WebDriver &Soap UI to manual testing solutions. Develop automation scripts, processes, and procedures for deploying application code to servers in a secure, efficient manner.

Requirements:

Applicants must have a Bachelor’s Degree or foreign equivalent in Computer Science, Computer Applications, Computer Information Systems, Engineering (any), or related fields plus five years of experience in a related occupation. Travel/relocation required as jobs will be performed at various unanticipated locations throughout the U.S. Offered Wage $152,500.00 – $170,000.00/yr, plus standard company benefits such as Health Insurance, PTO, 401K.

Mail resume to HR, 806 164th Street SW, Building A, Lynnwood, WA 98037

Duties:

Create and update project workflows from Project initiation to Project Closure. Assist with project planning and to set up project meetings, Project plans, Risk Register Metric, Defect Tracker, Key Decision Tracker, Action Items Tracker. Maintain Resource, Software & Hardware, Travel, Professional Services and Budget details in monthly basics. Create and update Divisional Project Management Process Workflows in Visio and documenting the process. Monitor project progress and address potential issues to the project manager and engagement managers. Maintain resources data and track the availability of resources in respective projects.

Requirements:

Applicants must have a Bachelor’s degree or foreign equivalent in Computer Science, Computer Applications, Computer Information Systems, Engineering (any), or related fields, plus 5 years of experience in a related occupation. Travel/relocation required as jobs will be performed at various unanticipated locations throughout the U.S. Offered Wage $147,000.00 – $162,000.00/yr, plus standard company benefits such as Health Insurance, PTO, 401K.

Mail resume to HR, 806 164th Street SW, Building A, Lynnwood, WA 98037

Duties:

Work on database design, and development and management of quality control processes on GIS data to ensure the data meets specified standards. Project coordination and GIS technical support to team and partners using data to prepare reports or support decisions. Formulate responses that meet the user’s needs. Provide technical guidance or support for the development or troubleshooting of systems. Identify system data, hardware, or software components required to meet user needs. Provide guidelines for implementing secure systems to customers or installation teams and monitor system operation to detect potential problems. Implementing and supporting standard web-based GIS systems for worldwide operations. Work with business users to understand GIS requirements and create solutions using the appropriate technology.

Requirements:

Applicants must have a Bachelor’s degree or foreign equivalent in Computer Science, Computer Applications, Computer Information Systems, Engineering (any), or related fields, plus two years of experience in a related occupation. Travel/relocation required as jobs will be performed at various unanticipated locations throughout the U.S. Offered Wage $138,000.00 – $160,000.00/yr, plus standard company benefits such as Health Insurance, PTO, 401K.

Mail resume to HR, 806 164th Street SW, Building A, Lynnwood, WA 98037

Duties:

Define architecture by analyzing the current system and following new practices. Build infrastructure using the Terraform. Be responsible for planning and documenting technical specifications for features or system design. Build monitoring solutions for different projects. Be involved in creating and managing Kubernetes clusters, ELK clusters, and Kafka clusters. Perform micro service deployment using CI/CD pipeline on Azure AKS. Configure clusters, load balancing, and providing fail over solutions for the systems.

Requirements:

Applicants must have a Bachelor’s Degree or foreign equivalent in Computer Science, Computer Applications, Computer Information Systems, Technology, Engineering (any), or related fields plus five years of experience in a related occupation. Travel/relocation required as jobs will be performed at various unanticipated locations throughout the U.S. Offered Wage $191,000.00 – $200,000.00/yr, plus standard company benefits such as Health Insurance, PTO, 401K.

Mail resume to HR, 806 164th Street SW, Building A, Lynnwood, WA 98037

Job Title: Senior Software Engineer (Multiple Positions)

Duties:

Work with stakeholders to implement end-to-end data solutions such as data models, data pipelines, and BI products to solve complex business requirements. Translate business requirements into technical designs to map and load data from source systems to data warehouses, downstream applications, and trading partners. Create pipelines, data flows, and data transformations and manipulations using Azure Data Factory. Design and Develop Azure Data Factory (ADF) extensively for ingesting data from different source systems. Ensure quality and accuracy of the data mapped from staging environments to the target reporting environments. Ingest huge volume and variety of data from disparate source systems into Azure DataLake Gen2 using Azure Data Factory V2. Work alongside data engineers to construct high quality data. Manage, monitor, and ensure the security and privacy of data to satisfy business needs. Maintain data repository with data definitions, relationships, linkages and sources. Communicate open items and issues to key stakeholders, including management, development teams, and business areas. Perform root cause analysis for issues and provide effective and timely resolution. Provide ad-hoc reports and analysis to support business needs.

Requirements:

Applicants must have a Bachelor’s Degree or foreign equivalent in Computer Science, Computer Applications, Computer Information Systems, Engineering (any), or related fields plus five years of experience in a related occupation. Travel/relocation required as jobs will be performed at various unanticipated locations throughout the U.S. Offered Wage $185,500.00 – $200,000.00/yr, plus standard company benefits such as Health Insurance, PTO, 401K.

Please feel free to refer any qualified person who would be a good fit for the position. Please note that if the individual is eventually hired, you will be provided with a $500 bonus in your compensation.

Please forward the resume to the email address careers@msrtechnologies.com within 10 days.

Contract Duration: Through the end of the year, with the possibility of converting to a full-time employee (FTE).

Role Overview: 

The API Quality Analyst works with Business Analysts to review requirements for testability. With input from senior team members, the analyst creates QA/Testing work plans, including tasks, time estimations, and dependencies for complex small or medium-sized projects. The role involves writing comprehensive test cases and scripts, performing testing, assigning defect severity, and managing defects throughout the project. The analyst routinely communicates test status to the Senior QA Analyst and Project Manager and reports to the Manager of Quality Assurance/Testing.

Key Responsibilities:

• Review business requirements, functional specifications, and technical specifications for testability.
• Write comprehensive test cases and scripts with input from Business Analysts, Senior QA Analysts, technical leads, and business subject matter experts.
• Schedule and lead test document review sessions as necessary.
• Estimate testing activities for small complex or medium-sized projects and coordinate associated testing activities.
• Routinely communicate status to the Project Manager, QA/Testing Manager, and project team.
• Develop an understanding of the business environment to ensure QA/Testing solutions align with long-term business and application directions.
• Maintain knowledge of current QA/Testing methodologies and approaches to provide better testing solutions.
• Develop and maintain strong relationships with peers, vendors, and business stakeholders through effective interpersonal and written communication skills.
• Exhibit technical influence by developing accurate and comprehensive test cases and scripts, positively impacting business performance.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or Business Administration.
• 4-6 years of QA/Testing experience (additional years of qualifying work experience may be considered in lieu of formal education).
• Effective verbal, written, and interpersonal skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Works under moderate supervision with some latitude for independent judgment.

MSR Technology Group is seeking a skilled Network Engineer to join our client’s three-member team, providing exceptional customer network support. If you’re looking to join a growing company with endless career growth opportunities, this is the role for you! Candidates must have experience designing networks and be proficient with Palo Alto / Fortinet and security, and Layer 2/3 routing/switching and exposure to Azure is highly preferred.

PLEASE NOTE: This remote opportunity is open to candidates residing in FL, GA, IA, IN, MN, NE, NV, TX, or TN

Role Overview:

Responsible for creating, implementing, and maintaining networks for professional and managed services customers. This hands-on role involves critical duties during crisis situations and extended hours of work.

Key Responsibilities:

• Analyze and optimize existing hardware, software, and networking systems.
• Design and implement scalable networks.
• Configure and install network devices (Layer 2/3 switches, firewalls, Wi-Fi).
• Test and troubleshoot network systems, resolving technical issues.
• Perform speed and security tests.
• Apply network security upgrades.
• Upgrade or replace hardware and software as needed.
• Create and present networking reports.
• Train NOC engineers and end users.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Minimum 5 years of networking experience
• At least 2 years of experience with Palo Alto or Fortinet.
• Experience with multi-vendor switching environments (Ruckus, Mellanox, Juniper).
• Certifications: PCNSE, Fortinet NSE4, CCNA, CCNP, or equivalent.
• Microsoft Azure network experience is a plus.
• Advanced troubleshooting skills.
• Ability to manage complex networking systems.
• Experience training end users.
• Excellent problem-solving and documentation skills.
• Must maintain industry certifications.

Expectations:

• Available via Slack, email, and phone for timely support.
• Report to headquarters (if local) at least 3 days a week.
• Perform after-hours duties on rotation.
• Assist team with customer issues and knowledge sharing.
• Interact with service delivery team and customers.
• Manage workload with minimal supervision.
• Detail-oriented and process-driven.

Values:

• Positive, can-do attitude.
• Dependable, adaptable, and team-oriented.
• Commitment to ongoing training and development.
• Strong communication skills.
• Professional appearance and conduct.
• Timely submission of internal documents.
• Maintain confidentiality.
• Handle challenges professionally.

IT Analyst (Remote)

MSR Technology Group has an immediate need for a skilled IT Analyst to support financial systems. This is a contract role with the potential to convert to perm.

Required:

• 5-10+ years’ experience in systems analysis, converting user requirements into program changes, system testing, and installing programs into production along with break/fix responsibilities.
• 3-5+ years’ experience in systems analysis, converting user requirements into program changes, system testing, and installing programs into production along with break/fix responsibilities.
• Working knowledge of Microsoft Office Tools (Outlook, Word, Excel, PowerPoint)
• Working knowledge of VB.NET; Microsoft SQL Server TSQL.
• Working knowledge of Microsoft Visual Studio and TFS.
• Experience coding complex object-oriented programs (VB, C#, Java, C++,.NET).
• Demonstrated skills in organization, prioritization, time-management, and decision-making.
• Good oral & written communication skills.
• Proven leadership skills.
• Demonstrated ability to learn new skills/technologies readily.
• Must have Financial application support experience (in the manufacturing industry preferrable).
• Good knowledge and experience in the SDLC (System Design Life Cycle) including working with business people in gathering requirements, designing, developing, unit testing, user acceptance testing and post install support.
• Good knowledge of the Microsoft Server tool BI Stack of: SSIS (Integration Services); SSRS (Reporting Services); MDS (Master Date Services); DQS (Data Quality Services); SSAS (Analysis Services – OLAP and/or Tabular); ADF (Azure Data Factory); and Database.
• Bachelor degree in Computer Science, Information Systems, related field or equivalent experience.

Location: Chicago

Job Type: Full-Time

We are seeking a skilled Business Analyst with expertise in SAP and ERP systems to join our dynamic team. The ideal candidate will have a strong background in analyzing business processes, identifying areas for improvement, and implementing solutions that enhance efficiency and productivity.

 Key Responsibilities:

• Analyze Business Processes: Evaluate current business processes and workflows to identify inefficiencies and areas for improvement.
• SAP and ERP Implementation: Lead and support the implementation and optimization of SAP and ERP systems.
• Requirements Gathering: Collaborate with stakeholders to gather and document business requirements.
• Data Analysis: Perform data analysis to support decision-making and strategic planning.
• Solution Design: Develop and propose solutions that align with business goals and objectives.
• Training and Support: Provide training and support to end-users on SAP and ERP systems.
• Project Management: Manage projects from inception to completion, ensuring timely delivery and adherence to budget.

 Qualifications:

• Bachelor’s Degree: In Business Administration, Information Technology, or a related field.
• Experience: Minimum of 3-5 years of experience as a Business Analyst, with a focus on SAP and ERP systems.
• Technical Skills: Proficiency in SAP modules (e.g., SAP FICO, SAP MM) and ERP systems.
• Analytical Skills: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Project Management: Experience in managing projects and working with cross-functional teams.

 Preferred Qualifications:

• Certifications: SAP certification or ERP-related certifications.

Industry Experience: Experience in manufacturing, retail, or healthcare industries.

Location: Springfield, IL

Job Type: Full-Time

About the Role: We are looking for an ETL Developer to join our team. This role involves developing and maintaining ETL processes to support data integration and transformation within the healthcare domain.

Key Responsibilities:

• ETL Development: Design, develop, and maintain ETL processes to support data integration and transformation.
• Data Analysis: Perform data analysis to support business decision-making and strategic planning.
• Production Support: Provide support and leadership in critical production issue resolution, including root cause analysis and corrective action planning.
• Code Review: Conduct code reviews to ensure high-quality standards.
• Collaboration: Work with cross-functional teams to prioritize and resolve production issues, meeting or exceeding Service Level Agreements.

Qualifications:

• Experience: Minimum of 6+ years of data engineering and ETL development experience.
• Technical Skills: Proficiency in writing advanced complex queries and code optimization with SQL.
• SDLC Experience: Previous experience with Software Development Life Cycle (SDLC).

Preferred Skills: Experience with Python and cloud environments such as Snowflake, Azure, and/or Databricks.

Location: Springfield, IL

Job Type: 1+ years contract

About the Role: We are looking for a Senior Data Engineer to join our team. This role involves designing, developing, and maintaining data pipelines, performing data analysis, and supporting data integration efforts.

Key Responsibilities:

• Data Pipeline Development: Design, develop, and maintain data pipelines to support data integration and transformation.
• Data Analysis: Perform data analysis to support business decision-making and strategic planning.
• Production Support: Provide support and leadership in critical production issue resolution, including root cause analysis and corrective action planning.
• Collaboration: Work with cross-functional teams to prioritize and resolve production issues, meeting or exceeding Service Level Agreements.

Qualifications:

• Experience: Minimum of 6+ years of data engineering and ETL development experience.
• Technical Skills: Proficiency in writing advanced complex queries and code optimization with SQL.
• Cloud Experience: Familiarity with cloud environments such as AWS or Azure.

SDLC Experience: Previous experience with Software Development Life Cycle (SDLC).

Location: Springfield, IL

Job Type: 1+ year contract

About the Role: We are looking for a Software Engineer to join our team. This role involves developing and maintaining software applications, collaborating with cross-functional teams, and ensuring high-quality code standards.

Key Responsibilities:

• Software Development: Develop and maintain software applications to support business needs.
• Code Review: Conduct code reviews to ensure high-quality standards.
• Collaboration: Work with cross-functional teams to prioritize and resolve production issues, meeting or exceeding Service Level Agreements.
• Project Management: Manage projects from inception to completion, ensuring timely delivery and adherence to budget.

Qualifications:

• Experience: Minimum of 3-5 years of software development experience.
• Technical Skills: Proficiency in programming languages such as Java, Python, or C#.
• Cloud Experience: Familiarity with cloud platforms such as AWS or Azure.

SDLC Experience: Previous experience with Software Development Life Cycle (SDLC).

Location: Springfield, IL

Job Type: 1+ year contract

About the Role: We are looking for an IT Project Manager to join our team. This role involves managing IT projects from inception to completion, coordinating with stakeholders, and ensuring timely delivery within budget.

Key Responsibilities:

• Project Management: Manage IT projects from inception to completion, ensuring timely delivery and adherence to budget.
• Stakeholder Coordination: Coordinate with stakeholders to gather and document business requirements.
• Risk Management: Identify and mitigate project risks to ensure successful project outcomes.
• Collaboration: Work with cross-functional teams to prioritize and resolve production issues, meeting or exceeding Service Level Agreements.

Qualifications:

• Experience: Minimum of 5+ years of project management experience.
• Technical Skills: Proficiency in project management tools and methodologies.
• Leadership Skills: Strong leadership and communication skills.
• Agile Experience: Familiarity with Agile methodologies.

Location: Onsite in Kansas City, MO 64114
Duration: 6 months+

MSR Technology Group is seeking a skilled Senior Cloud Network Specialist to join our client’s 6+ month long project in Kansas City, MO. This role involves maintaining and optimizing our multi-cloud network infrastructure, ensuring stability, security, and efficiency. Onsite work is required.

Key Responsibilities

• Cloud Infrastructure: Design, deploy, and manage networks on Azure, AWS, GCP, and OCI.
• Network Configuration: Set up virtual networks, subnets, security groups, VPCs, VNETs, and cloud peering services.
• Performance Monitoring: Analyze and resolve cloud network issues to ensure high availability.
• Integration: Develop architecture for seamless connectivity between on-premises and cloud services.
• Support: Provide technical assistance for cloud-related network issues and collaborate with IT teams.

Requirements

• Education: Bachelor’s degree (8 years experience), Associate’s degree (10 years experience), or High School degree (12 years experience) in computer science or related field.
• Certifications: Azure Fundamentals, Azure Network Engineer, AWS Cloud Practitioner (preferred).
• Experience: Significant experience with Azure, Terraform, network security practices, and multi-cloud connectivity.
• Skills: Strong analytical, problem-solving, and leadership abilities. On-call availability required.

Preferred Qualifications

• Multi-Cloud Expertise: Experience with Azure, AWS, GCP, and OCI.
• Networking Knowledge: Familiarity with LAN, WAN, wireless networks, SD-WAN, containerization (Docker, Kubernetes), and enterprise DNS solutions.
• Certifications: CCNA, CWNA.

Technical Proficiency: In-depth understanding of TCP/IP, VLANs, OSPF, BGP, Cisco, Meraki, and network automation tools.

Albuquerque, NM 87109 (No remote/hybrid options)

An exciting opportunity is available for an experienced electrical engineer specializing in Protection and Controls Design to join a growing Substation Engineering team. This role involves developing and designing 7.2kV-345kV protection and control systems for utility applications while working in a collaborative environment.

This position requires strong multitasking abilities, handling multiple complex projects, and prioritizing effectively. Responsibilities include drafting and designing engineering deliverables for utility Distribution and Substation projects, engaging with clients, and coordinating across offices. This opportunity supports professional growth through established mentorship programs.

Key Responsibilities:

• Lead and supervise the development of engineering deliverables for substation projects, including:
  • Electrical one-line diagrams, protection system designs, and network system architecture
  • Detailed physical layouts, construction drawings, and programming
  • Equipment selection, material specifications, cost estimates, and bill of materials
  • Control building designs, including AC/DC panels, batteries, and chargers
  • Preparation of bid and construction contract documents
  • SCADA system upgrades and integrations
  • Switchgear, bus work, recloser, and circuit breaker control operations
  • CT sizing and selection
  • Relay panel design and wiring
  • Advanced protective relay applications (SEL, GE, Basler, ABB)

Additional Duties:

• Manage project work, ensuring adherence to schedules and quality standards
• Provide technical recommendations and solutions for electrical protection systems
• Perform detailed engineering calculations, site investigations, and QC/QA reviews
• Develop design facilities based on client standards
• Prepare equipment specifications
• Interface regularly with clients and external stakeholders

Qualifications:

• Bachelor’s degree in Electrical Engineering or a related field from an ABET-accredited program plus 3 years of engineering experience (consulting preferred)
• OR Bachelor’s degree in Electrical or related Engineering Technology plus successful completion of the FE exam and 3 years of engineering experience (consulting preferred)
• OR Master’s degree in Electrical Engineering plus 2 years of engineering experience (consulting preferred)

Preferred Qualifications:

• PE License or Engineer-in-Training (EIT) certification (or willingness to obtain)
• 2+ years of industry experience
• Strong knowledge of substation protection/control systems, relay settings, and construction standards
• Familiarity with NEC, API, NEMA, IEEE, and ANSI engineering standards
• Ability to tackle complex problems requiring adaptation and modification of industry techniques

Must be willing to work onsite full-time

Job Title:  Rancher & Kubernetes SME/Architect

Location: Princeton - NJ - 08540

Mode : Contract (6+ Months) – Onsite

Only W2 profils

Qualifications:

• Design and implement Rancher-managed Kubernetes clusters (RKE, RKE2, K3s, EKS, AKS, GKE).
• Architect high availability (HA) Rancher setups.
• Define multi-cluster and multi-tenant strategies using Rancher projects, namespaces, and RBAC.
• Integrate Kubernetes with VMware, Bare Metal, and Cloud platforms.
• Establish standardized cluster blueprints and reference architectures.
• Act as final escalation (L3) for Kubernetes and Rancher incidents.
• Diagnose and resolve Control plane failures
• etcd performance and corruption issues
• Pod scheduling and node pressure issues
• CNI (Calico / Cilium) networking problems
• CSI storage failures (Ceph, Longhorn, EBS, Azure Disk, NFS)
• Perform root cause analysis (RCA) and provide preventive recommendations.
• Install, upgrade, and maintain Rancher Server.
• Manage cluster lifecycles using Rancher UI & APIs.
• Implement and manage Rancher RBAC, Authentication (AD / LDAP / Azure AD / SSO)
• Global & cluster-level policies
• Maintain Rancher backups, DR, and recovery procedures
• Enforce Kubernetes security best practices like Pod Security Standards (PSS)
• Network policies and Secrets management
• integrate Kubernetes with CI/CD tools e.g., GitHub Actions, GitLab CI, Jenkins, Argo CD
• Enable GitOps workflows for application and cluster configuration.
• Support Helm chart development and lifecycle management.
• Assist development teams with Deployment strategies, Resource optimization
• Troubleshooting application issues on Kubernetes

Experience:

• 6–10+ years in Linux / Infrastructure / Cloud
• 3–5+ years hands-on Kubernetes production experience
• Strong expertise in Rancher (RKE / RKE2 / K3s)
• Deep understanding of:
• Kubernetes control plane
• etcd
• Networking (CNI)
• Storage (CSI)

Job Title:  IT Monitoring & Observability Engineer

Location: Jackson, MI 49201

Mode : Contract (6+ Months) – Onsite

Only W2 Profiles

Position Summary
We are seeking an IT Monitoring / Full-Stack Observability Engineer to design, implement, and operate enterprise monitoring solutions across on-premises infrastructure and Microsoft Azure cloud environments. This role will be responsible for delivering end-to-end observability—covering infrastructure, applications, services, logs, metrics, traces, and alerting—with a primary focus on SolarWinds (self-hosted) for on-prem monitoring and Azure Monitor for cloud monitoring.
The ideal candidate has strong technical depth in monitoring architecture, alert strategy, dashboarding, and operational response, and can partner with infrastructure, application, and security teams to ensure high availability and performance.

Key Responsibilities

• Monitoring / Observability Platform Ownership
• Own and enhance enterprise monitoring using:
  SolarWinds (Self-Hosted) for on-prem infrastructure monitoring (network, server, storage, virtualization).
  Azure Monitor for Azure cloud monitoring (metrics, logs, alerts, workbooks).
• Define and maintain standards for instrumentation, telemetry collection, alerting, and dashboards across hybrid environments.
  On-Prem Monitoring (SolarWinds)
• Administer and optimize SolarWinds platform components (e.g., Orion modules where applicable).
  Configure monitoring for:
  Network devices (SNMP/WMI/ICMP), routers/switches/firewalls
  Windows/Linux servers
  VMware/Hyper-V and storage platforms (as applicable)
• Build actionable alerts with escalation policies, suppressions, dependencies, and maintenance windows.
• Troubleshoot polling, credentialing, discovery, and performance issues for SolarWinds services and SQL back-end (as needed).
• Azure Monitoring (Azure Monitor / Log Analytics / Application Insights)
  Implement Azure-native monitoring strategy using:
  Azure Monitor Metrics + Alerts
  Log Analytics Workspaces
  Application Insights (where applicable)
  Workbooks for visualization and reporting
• Create and maintain KQL queries for logs/insights and operational analytics.
  Establish alert rules for Azure resources (VMs, AKS, App Services, Functions, SQL, Storage, networking, etc.).
  Full-Stack Observability Practices
• Drive adoption of observability best practices:
  Golden signals (latency, traffic, errors, saturation)
  SLOs/SLIs (where applicable)
  Noise reduction and alert fatigue prevention
• Ensure dashboards tell an operational story (health, performance, capacity, and trends).
  Support incident response by correlating signals across on-prem + cloud.
• Automation, Integration & ITSM
  Automate monitoring configuration and reporting through scripting (PowerShell, Python) and IaC (Terraform/Bicep as appropriate).
• Integrate monitoring alerts with ITSM tools (e.g., ServiceNow/Jira/Remedy) and collaboration channels (Teams/Email).
• Support continuous improvement through post-incident reviews and monitoring enhancements.

Documentation & Governance

Maintain runbooks, SOPs, monitoring standards, and service maps.
Ensure monitoring adheres to security and compliance requirements (access controls, logging retention, least privilege).

Required Qualifications

8+ years experience in IT monitoring / observability / infrastructure operations in enterprise environments.
Hands-on experience with SolarWinds (Self-Hosted) administration and monitoring configuration.
Hands-on experience with Azure Monitor including Log Analytics, alerts, and workbooks.
Strong working knowledge of:

Windows Server and Linux fundamentals
Networking concepts (TCP/IP, DNS, routing, SNMP, firewalls)
Monitoring protocols and methods (SNMP, WMI, agents, APIs, syslog)

Experience building dashboards, defining alert thresholds, tuning signals, and reducing noise.
Proficiency with KQL (Kusto Query Language) for Log Analytics queries.
Strong troubleshooting and root-cause analysis skills across hybrid systems.
Ability to work in on-call/after-hours rotations (as applicable).

Preferred / Nice-to-Have Skills

SolarWinds module experience (as applicable): NPM, SAM, NCM, VMAN, NetFlow, etc.
Azure services monitoring experience: AKS, App Service, Functions, SQL MI/DB, Key Vault, Storage, Front Door, Azure Firewall, etc.
Experience with:

Application performance monitoring (APM) concepts (distributed tracing, dependency mapping)
OpenTelemetry instrumentation (helpful but not required)

Familiarity with CI/CD and infrastructure-as-code (Terraform, Bicep, ARM).
Knowledge of ITIL processes (Incident/Problem/Change).
Scripting: PowerShell, Python, REST APIs.
Security monitoring collaboration (e.g., SIEM integrations, audit logging, RBAC reviews).

Core Competencies

Monitoring architecture & platform operations
Alert engineering (signal-to-noise optimization)
Visualization and operational reporting
Incident response and cross-team coordination
Hybrid infrastructure understanding (on-prem + cloud)
Documentation and continuous improvement mindset

Education / Certifications (Optional)

Bachelor’s degree in IT/CS or equivalent experience
Preferred certifications (any of):

Microsoft (Azure Administrator / Azure Solutions Architect)
SolarWinds training/certification
ITIL Foundation

Thanks 
Rahul Gupta
rahul.g@msrtechnologies.com

Job Title:  Network Technician

Location:  – Minot, ND 58701

Mode : Contract (6+ Months) – Onsite

Only W2 profiles

JD Below: -

• Need experience in Cisco and fiber

·       Four (6) plus years of experience on supporting and managing network infrastructure and network related devices or experience as agreed with Company.

·       Experienced in racking, stacking, cabling and decommissioning of network hardware devices.

·       Experienced in Site Services support for network device maintenance and support (console/remote)

·       IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony (“IPT”), and Radio Frequency (“RF”) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal (“VSATs”).

Responsibilities:

·       Respond to ServiceNow incident tickets.

·       Patching cable installation and recovery.

·       Installing power leads.

·       Installing, removing or swapping equipment.

·       Locating and or identifying network circuits and tagging the demark location.

·        Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.

·       Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.

·       Comply with the Company's audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.

·       troubleshooting and patching power cables;

·       identifying a switch port location;

·       pinging key Devices and performing DNS lookups

·       troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor’s technician is at the site

·       assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).

·       Perform IMAC activities for end user business LAN and voice devices.

·       Adhere to Company change management procedures and practices.

·       Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.).

·       Adhere to Company’s Business Continuity Plans and Disaster Recovery Plans.

·       Provide smarthands support for other telecommunications infrastructure, including, but not limited to:

·       Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).

·       WiFi and BLE systems.

·       Microwave systems installation, maintenance, troubleshooting and repair.

·       Radio systems (HF, VHF, UHF, 2-way, radar, …) installation, maintenance, troubleshooting and repair.

·       VSAT installation, maintenance, troubleshooting and repair.

·       Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.

·        lpWAN (low-power WAN) systems such as LoRaWAN.

·       Other IIoT/OT systems.

·       Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting and repair.

·       IP Telephony (IPT) installations at end user location. Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).

·       Work cooperatively and collaboratively with and across other organizations to restore services. Includes, but is not limited to:

·       Company Design and Engineering Teams.

·       Global IT Service Desk.

·       IT Operations Center (ITOC).

·       Telco’s.

·       Managed service providers.

·        Company BU’s.

·       Support of IT/Telecoms requirements and activities for BUs , Major Capital Projects (“MCPs”)) and Merger, Acquisition, and Divestiture (“MAD”) projects as guided and required by the network team.

·        Participate, as requested, in Root Cause Analysis, post incidents.

Job Title:  Sr. Software Developer

Location: Oakland, CA

Mode: Contract (6+ Months) - Onsite

Only W2 Profile 

Highly skilled senior application developer to lead the design, development, and maintenance of Enterprise workflow systems, specifically focusing on the FIS MACESS platform. In this role, the SME will be responsible for optimizing the complex document management and workflow processes, integrating MACESS with internal and external systems, and mentoring junior developers. You will act as the technical subject matter expert to ensure Business processes are automated, scalable and secure.

Key Responsibilities:

1. System Development: Lead the architecture, configuration, and customization of FIS MACESS workflow modules and document management solutions.
2. Integration: Design and implement robust integrations (APIs, Web Services, Middleware) between MACESS and core enterprise systems (Ex: CRM, or Claims Processing Systems)
3. Automation: Develop and refine complex workflow rules, triggers, and automated document indexing protocols to improve operational efficiency. Use AI to improve current processes.
4. Database Management: Write and optimize complex SQL queries, stored procedures, and triggers specifically for MACESS data structures and reporting
5. Upgrades & Migrations: Lead technical assessments for FIS MACESS version UPGRADES, PATCHES, AND DATA MIGRATION PROJECTS.
6. Troubleshooting: Act as Level 3 support for critical system issues, performing root cause analysis and implementing permanent fixes.
7. Leadership: Provide technical guidance to project managers and stakeholders, ensuring that technical solutions align with business objectives.

Technical Qualifications:

• MACESS Expertise: Experience with FIS MACESS is desirable with (Design, workflow, imaging, and system administration.
• Programming: Proficiency in VB Script, C# / .NET or Java, with experience building custom extensions or utilities for MACESS
• Database: Advanced knowledge of SQL Server, ability to manage large-scale data sets and complex schemas.
• Web Services: Experience with SOAP/RESTful APIs and XML/JSON data structures
• Scripting: Strong PowerShell, VBScript, or Python scripting skills for task automation
• Methodology: Proven experience working in an Agile/Scrum environment with a focus on CI/CD pipelines

Education & Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field
• 4+ years of total software development experience
• Experience in the Healthcare or Insurance industry 

Role - ServiceNow Platform Lead
Location – Raritan, New Jersey – onsite

Long term Contract

Only W2 profiles 

Job Description

ServiceNow Platform Lead Role

Basic Requirements:

• Minimum 10+ years Relevant ServiceNow Experience. Total IT experience minimum 15 Years in ServiceNow operations.

• Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.

• Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.

• Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.

• Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.

• ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.

• Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.

• System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

• Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS

• Experience in working on ServiceNow Development using Agile/Scrum methodology.

• Ability to communicate fluently with client stakeholders.

• Flexible for rotational shifts including night shift.

Preferred Skills:

• Understanding of Configuration Management as it relates to ITIL

• Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,

• Web Services Integration (SOAP, REST, JSON, JDBC)

• Experience implementing systems using the Agile/Scrum methodology

• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks

• Strong communication, Strong presentation and writing skills.

• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions

• Minimum ServiceNow CSA/ CIS certified.

• ITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.

 
Thanks 
Rahul Gupta
Rahul.g@msrtechnologies.com

Job Title:  Cloud Azure Admin

Location: Palo Alto, CA 94305/Remote

Mode : Contract (6+ Months) - Onsite

Only W2 Profiles

10+ years exp required

• Proficient in managing cloud infrastructure, including deployment, setup, and upkeep.
• Skilled at monitoring cloud services, optimizing performance, and managing expenses.
• Able to diagnose and fix cloud-related problems.
• Experienced in implementing and managing security measures like firewalls, encryption, and access controls.
• Capable of maintaining thorough documentation of cloud configurations, procedures, and policies.
• Excellent at solving complex cloud infrastructure problems.
• Strong communicator who collaborates effectively with cross-functional teams and provides technical support.
• Adaptable and able to learn about new technologies and advancements in cloud computing.
• Able to manage cloud projects from start to finish, including planning, execution, and monitoring

Job Role - Mainframe Performance and Capacity Management Analyst 
Location—USA Remote

Long term Contract

Only W2 profiles

JD

 Mainframe Performance and Capacity Management Analyst

The Mainframe Performance and Capacity Management Analyst is a member of a team responsible for performance analysis, capacity planning, exception monitoring and alerting, performance reporting, and problem resolution services for mainframe environments. This includes the z/OS operating system, along with CICS, Db2 and IMS. This team ensures that mainframe environments have adequate system resources to perform effectively and meet business objectives in a stable, cost-effective manner. In addition, they identify, research, and recommend the adoption of new features and industry best practices for improved performance, availability, and cost efficiency.

This position requires a strong work ethic, being a self-starter, working well in a team environment, excellent written and verbal communications, and being adept at providing outstanding customer service. Members of the team interact with business partners for support issues, work with other teams to drive opportunities to enhance performance, efficiency and quality through best practices, and participate in on call rotation.

About This Role:

Multiple mainframe environments – Production, DR, and Test

Set system parameters at CEC, LPAR, and subsystem levels including memory and CPU, soft capping, job class, WLM administration, scheduling environments, message regions, bufferpools, and zparms

Ensure that the mainframe infrastructure is properly sized and tuned

Proactively create, maintain, and respond to system alerts and monitoring thresholds to catch exception situations before they escalate to problem situations

Identify, research, and recommend industry best practices for improved performance and availability

Research and exploit where needed new operating system and subsystem features to enhance stability, performance, and availability

Assist business partners, as needed, with performance concerns and measurements

The Ideal Candidate for This Role has:

Experience with z/OS in both a sysplex and stand-alone environment

z/OS Performance and Tuning Knowledge

Experience with using Rumba and TSO

Experience with JCL, SAS, and REXX

Strong debugging skills using available tools

Knowledge of Db2, SQL, IMS, and SMF a plus

Job Title:  Genesys Cloud Architecture

Location:  Raritan, New Jersey/Remote

Mode : Contract (6+ Months)  

Soft Skills requirements

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have good customer handling skills

Certification requirements:

• GCP (Mandatory)
• ITIL Foundation (Preferred)

Skills required

• Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, configuration, and support.
• Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements.
• Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite.
• Should be hands on in Genesys Architect Call flows, IVRs, skills, permissions, roles, routing, queues etc.
• Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions.
• Genesys API's integration with 3rd party solutions and CRMs like Salesforce etc.
• Candidate should have knowledge on Engineering, consultation and be able to assist with day-to-day ;operational activities on Genesys Cloud CX.
• Provide Tier 3 support during critical incidents as necessary
• Participate and lead ongoing technology research and strategic planning for contact center services
• Perform some Genesys infrastructure maintenance work; some after-hours z6/ work is required
• Flexibility to work across different time zones
• Resource should be flexible for working in NA Shift Projects as well.

Roles & Responsibilities

• Resolving incident cases.
• Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
• Incident tracking to ensure continuity across shifts.
• Vendor management with PSTN Service provide, OEM for resolution of tickets.
• Coordination of communication bridges during major outages
• Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc).
• Adhering to defined SLAs
• Handling tickets / requests
• Troubleshooting technical issues
• Ensuring that defined processes are adhered to
• Report regularly concerning key counters and measures of the voice network through health checks
• Genesys Release Management

Job Role – DOC - IT Trainer 4 (797976)

Number of Reqs /Submission – 1/2       
Worksite Address: - 6900 Atmore Drive, Richmond VA 23225
Interview round - In Person Only
Role - Onsite

Short Description:
IT Trainer
Candidates must be able to work and interview on-site. LOCAL candidates are strongly preferred. 

Complete Description:
The ApplicationTrainer is responsible for delivering effective end-user training for theElectronic Health Records application to ensure successful adoption, usability,and ongoing proficiency. This roledesigns, develops, and delivers training programs, documentation, and learningmaterials while working closely with Health Services, Health IT, and vendorteams.

Key Responsibilities

• Deliver instructor-led and virtual training sessions for new and existing applications
• Develop and maintain training materials, including user guides, quick reference sheets, videos, and e-learning modules
• Customize training content based on user roles, workflows, and system configurations
• Conduct training needs assessments and recommend appropriate learning approaches
• Support application rollouts, upgrades, and system changes through targeted training initiatives
• Provide hands-on system demonstrations and facilitate interactive learning sessions
• Evaluate training effectiveness and incorporate feedback for continuous improvement
• Serve as a subject matter expert (SME) on application functionality and workflows
• Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities
• Maintain training schedules, attendance records, and completion metrics

RequiredQualifications

• Bachelor’s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)
• 2–5 years of experience in application training, software implementation, or user education
• Strong presentation and facilitation skills for diverse audiences
• Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software
• Ability to explain technical concepts in a clear, user-friendly manner

Skills &Competencies

• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Adaptability to different learning styles and technical skill levels
• Analytical mindset with attention to detail
• Ability to travel as needed for on-site training sessions

Working Conditions

• Combination of remote, classroom, and on-site training environments
• Occasional travel may be required

May require flexiblehours during system go-lives or upgrades

Job Role – TAX - Web Developer

Number of Reqs /Submission – 1/2
Worksite Address: 600 East Main St,  Richmond, VA
Interview round - Both webcam and in-person interviews
Role - Hybrid
Last date—Deadline to submit: 4pm est on Thurs, 3/26 

Short Description:
Web VTOL Developer
ONSITE: 3 days/week on-site. Parking NOT provided

*Duration is expected to go 6 - 12 months past current end date on job req (May 2026)

*Initial virtual interviews, but the manager reserves the option to bring them in for an IN-PERSON IV if they deem necessary. 

Complete Description:
Web Developer

Virginia Tax is seeking a Web Developer to support web application projects. This position involves working throughout the full lifecycle of system delivery, with a focus on the design, development, and deployment of high-quality applications.

The ideal candidate will have strong proficiency in front-end technologies, particularly Angular or React, along with back-end experience in Java. The developer will collaborate closely with Business System Analysts, IT teams, and testing staff to ensure the successful implementation of system enhancements.

Key Responsibilities:

• Design, develop, and deploy web applications.
• Implement new features and enhancements.
• Conduct unit testing to ensure code quality.
• Review and contribute to technical designs.
• Ensure applications meet all functional specifications and performance requirements.

Scope of Work:

The scope of work is to support Virginia Tax's web application portfolio, which includes modern and older legacy systems, with a primary focus on modifying, enhancing, and maintaining these existing applications while managing a crucial transition to or integration with a new system. Key responsibilities involve implementing feature requests, bug fixes, and performance improvements across all systems. The developer will leverage Angular for front-end modifications and REST API (Java equivalent) expertise for back-end service integration. A significant portion of the work is dedicated to analyzing and safely modifying existing legacy codebases. This includes designing and developing services to seamlessly integrate the existing and legacy applications with the new target system. The role requires developing robust unit tests and collaborating closely with BSAs and QA teams to ensure all application changes and the new integration adhere to technical specifications and business needs, delivering stable, secure, high-quality updates across the entire application landscape.

DEPARTMENT:  Asset Protection                                              

JOB TITLE:        AP Data Analyst                                                  

 Temp to hire role 

GENERAL FUNCTIONS:

The AP Analyst has the role of collecting and analyzing POS, Franchise and retail data for analytical auditing and reporting for EssilorLuxottica.  This includes data extraction and analysis from multiple data sources within the Company as well as collaboration and communication with various departments.

MAJOR DUTIES AND RESPONSIBILITIES

·         Maximize effectiveness and efficiency of current data sources

·         Perform work on specific projects, including the identification, analysis, and communication of insightful perspectives and actionable recommendations

·         Develop presentations, supporting materials, spreadsheets and models

·         Provide data, maps, and analysis on stores, regions, and/or markets as requested

·         Build strong relationships by collaborating with team members, manager, and business partners to insure that business and project goals are met

·         Produce and present executive briefs for implementation

• Conduct franchise audits to assess compliance with contractual obligations and financial reporting requirements
• Proactively provide periodic updates to management and the departmental leadership team regarding status of audits and other projects in process

ANALYTICAL:

• Generate and analyze exception reports utilizing current data sources to detect fraud and develop investigations
• Perform risk assessments for franchise operations and recommend corrective actions to mitigate identified risks
• Analyze financial statements and operational data from franchise locations to identify irregularities or performance gaps
• Predictive-based reporting research and analysis                                                        

JOB REQUIREMENTS:

• Bachelor’s degree in Accounting, Finance, Statistics or related field
• Strong analytical, auditing and data management skills
• Knowledge of exception-based and predictive analytics
• Exhibit excellent verbal and written communications skills
• Work independently and exercise sound judgment 

The AP Analyst has the role of collecting and analyzing POS, Franchise and retail data for analytical auditing and reporting for EssilorLuxottica.  This includes data extraction and analysis from multiple data sources within the Company as well as collaboration and communication with various departments.

The Analyst will perform key functions around:

- Analyzing business reports used to identify fraud and abuse.

- Provide timely analysis on inventory shrink, investigations, audits, and training for leadership.

- Conduct franchise financial risk assessments and audits.

- Processing invoices and payments for the AP department.

- Tracking and reporting on budgets, restitution and shrink.

- Develop presentations, supporting materials, spreadsheets and models.

Job Role – ERP Senior Technical Developer

Number of Reqs Submission – 1/2       
Interview round—iLinc Web Cam Interview Only
Role - Hybrid
Location – Essex County, NJ

Short Description:
Looking for an Oracle EBS/ERP developer to develop and support reports, workflows, OAF, integrations, Customizations extensions and interfaces for Oracle E-Business Suite Applications.

Complete Description:
The Oracle EBS Technical Consultant will be actively working on upgrade, optimizing, and tuning On-Prem Oracle EBS application. The candidate will collaborate with the Finance/SCM and IT teams to determine overall best practice strategy, design, and use of Oracle E-Business Suite for AP, GL, and FA modules along with SCM Modules.

Assist with the technical upgrade of the Oracle Financials E Business Suite product, including the business re-engineering to best utilize out of box functionality.

Extensive knowledge on Oracle EBS 12.1.3/12.2.x application schema architecture Extensive knowledge on Oracle SQL, PL/SQL, OA Framework, Workflow, Oracle Forms and BI Publisher tools.

Excellent knowledge of Standard business process flows in Oracle Financials and SCM Modules.

 Work with business users to refine business requirements documents, technical design, and Testing documents.

Convert business requirements into technical design documents, develop and implement the solution.

JOB TITLE: Showroom Specialist
Net 90 days (Pay when paid)

Temp to Perm
Work Hours: 8:30 am - 5:30 pm
Start Date: ASAP
Duration: 6 mos
Address: 1 West 37th Street, NY, NY 10018
100% onsite 5 days a week

GENERAL FUNCTION

The Showroom Specialist oversees sample management and organization primarily in their respective showroom. This includes samples preparation for customer meetings, digital tools demonstrations and troubleshooting in the showroom, as well as general showroom maintenance.

MAJOR DUTIES AND RESPONSIBILITIES

Showroom Merchandising & Event Planning:

·         Supports planning of buying days (market weeks) in local showroom including organizing customer travel itineraries (flights/ hotels/ car services, etc.) and meeting scheduling, catering, floral arrangements, and general showroom maintenance.

·         Prepares samples and maintains tracking for off-site samples usage including, customer meetings, tradeshows, brand immersions, catalog photography, and selling events.

·         Works in conjunction with local and global brand teams to assist in execution of showroom merchandising to support brand storytelling of new collections.

·         Troubleshoots for local showroom events in the capacity of visual updates, IT support, Digital tools support, fixtures, lights, etc.

·         Ensure proper organization, inventory and tracking of all samples received to facilitate market week calendar.

·         Coordinate meeting space as needed for customer and internal team usage, in alignment with Asset Protection and Facilities teams.

·         Cleans and restores onsite & traveling sample sets to customer-ready condition.

·         Completes quarterly samples recalls/ inventory updates.

·         Assist Account Managers, Product Team and Brand Managers with sales and marketing support projects.

·         Travels to other showrooms or off-site locations as needed in support of Sales and Events teams.

·         Provides “Key Holder” support – responsible for opening/closing office, as well as security in satellite showrooms.

Showroom Operations:                                                                                                                 

·         Works with corporate “Go to Market” and Sales Operations teams to order new collection samples in SAP and follows up on errors, as well as missing skus.

·         Review tracking visibility including follow-up with Italy on any delays.

·         Extract “Discontinuation” lists and Consignment Inventory Reports” from SAP.

·         Creates “Return Authorization” in SAP and executes shipping recalled samples to ATL distribution center.

·         Works with Customs Compliance / Import-Export team to execute shipments to/from Canada.

PREFERRED QUALIFICATIONS:

·         BA/BS in Marketing, Business or Sales is preferred/ Associate’s Degree minimum

·         Strong interpersonal and communication skills (both verbal and written)

·         High level of computer literacy: Excel, Word and PowerPoint

·         2- 3 years of merchandising and inventory management experience with at least one year of luxury showroom experience preferred

·         Ability to prioritize and handle additional responsibilities as required and assigned

·         Work well independently and prioritize assignments to meet deadlines in a fast-paced environment

·         Highly organized, and analytical

• Designing and developing document templates for various output formats, such as TNO, PDF, PS and AFP.
• Creating automated workflows for customer communications using Quadient's tools like Inspire Automation and Scaler.
• Developing in Customer Communication Management software (CCM) such as MessagPoint for integration with connected touchpoints.
• Manipulating and transforming data from different sources, including flat files, databases, XML, and JSON, into usable formats for document generation.
• Integrate with upstream and downstream platforms and enterprise systems using methods like APIs, MQ, SQL, and SFTP.
• Working with business analysts, designers, IT teams, and print production teams to ensure solutions meet client requirements and gather requirements and translate them into technical specifications.
• Troubleshooting issues, supporting applications in document processing, and ensuring data security and compliance.
• Perform coding, testing, and debugging of applications to ensure optimal performance and reliability.

• 7+ years of related experience with customer communications management (CCM) tools
• 5+ years of experience with one or more of the following applications:
• SQL
• Quadient Inspire Designer
• Quadient Automation
• Quadient Scaler
• Quadient Interactive
• Experience with scripting languages for data and document manipulation such as JavaScript, Groovy, Perl, Python.
• Familiarity with various data input and output formats, such as XML, JSON, flat files, TNO, PDF, PS, and AFP.
• Experience with APIs, MQ, and SFTP for data exchange and system integration.
• Excellent verbal and written communication skills.
• Excellent analytical skills.
• Ability to multi-task and meet deadlines and prioritize and manage time effectively.
• Agile methodologies, CI/CD pipelines and DevOps practices